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Delivery & installation
Every delivery is quoted with your order, to your site and around your programme.
Quoted to your site
Delivery costs come with your trade pricing, based on the pieces, quantities and your postcode.
Phased if you need it
Give us your target dates and we schedule deliveries floor by floor or space by space.
Checked on arrival
Check pieces against the delivery note, note any damage on it, and email us within 2 working days.
Good to know
Where do you deliver?
We deliver throughout mainland UK. We can also deliver further afield at additional cost, which we quote with your order.
How long does delivery take?
Lead times depend on the piece and the quantity. Your quote shows availability for each line. [to confirm: typical lead time for stocked items]
How big and heavy are the pieces?
Every product page lists the carton sizes and gross weight per piece, so you can plan access, lifts and storage on site. Bulky items are marked for two-person delivery.
Do you deliver to room or assemble furniture?
[to confirm: whether you offer room-of-choice delivery, unpacking, assembly and packaging removal, and how it is priced]
What if something arrives damaged?
Note any damaged packaging or missing pieces on the delivery note before you sign it. Then email us photos of the piece, its labels and its packaging within 2 working days, and keep everything as it arrived until we have looked at it. We will repair, replace or credit the affected pieces. The details are in our terms of trade.